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02-24-2019
10:53 AM
2 Loves
I paid for a flights several weeks in advance. Destination flight was decent but when I arrived at the airport to return home, m told my flight is cancelled and I need to contact customer service t...
11-21-2020
03:51 PM
I normally do not take the time to create posts but something in me decided to create this account specifically to make this post. I was truly disappointed with the shear lack of customer service I r...
02-06-2019
12:12 PM
1 Love
...asked him why he couldn't reopen if he "just closed" and the insisted "go see customer service" Knowing that he was able to reopen the gates if he just closed them, I asked him to call customer...
05-11-2022
11:00 AM
3 Loves
...eeply committed to simplifying other elements of the Customer Experience, which is why we’re investing in several digital enhancements that will allow self-service options for Customers online or via m...
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06-23-2019
10:57 AM
...bsp; Today I checked online and my return flight was also cancelled. I’m stuck in Denver with no return flight. I called Customer service and was told the hold time is 68 m...
12-01-2018
01:09 PM
...e tolerated by staff ever, again. Signed, Disgusted with Southwest Airlines Customer Service Department https://abc7chicago.com/travel/southwest-gate-agent-mocks-5-year-old-girls-n...
01-14-2021
05:34 PM
...as a CARBON COPY! Except this time I decided to talk with the arriving gate agent who handed me a new boarding pass and said, "sorry these things happen." After the attempt to talk with the agent e...
11-12-2018
02:56 PM
...orporate they should compensate us further. I emailed Southwest customer service Friday evening. Monday November 12th I got a response mid morning. Jeremy Bingham, a customer...
09-23-2019
01:43 PM
3 Loves
...Service Agent Bob Campbell’s gate.
Bob Campbell Hosts a Paper Airplane ContestBob Campbell is coming up on his 15th year at Southwest Airlines and is currently a Customer Service...
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